Maintenance Services and Emergency Procedures - Winter Weather

Due to the forecasted major weather event, we want to share important information about maintenance services and emergency procedures to help keep everyone safe.

Maintenance Services

• During severe weather, routine and non-emergency maintenance requests may be delayed.
• Maintenance staff will respond only to emergency work orders during the event. Emergencies include:
  • Loss of heat or water
  • Flooding or major water leaks
  • Fire, gas odors, or smoke
  • Conditions that pose an immediate health or safety risk
  • Power outages (please contact your local electricity provider)

• Please report emergencies through the usual emergency maintenance line as soon as possible. (See maintenance staff contact information posted on the door of your community)

After the Weather Event

• Once conditions are safe, maintenance staff will resume normal operations and address delayed work orders in the order received.
• Please report any weather-related damage to your unit or common areas promptly.

Resident Safety Reminders

• Stay indoors and avoid unnecessary travel during severe weather.
• Keep emergency supplies on hand, including flashlights, batteries, medications, and bottled water.
• Follow guidance from local emergency management officials.

If you have an urgent maintenance emergency during the storm, please contact the emergency maintenance line. For life-threatening emergencies, call 911 immediately.

Thank you for your cooperation and understanding. Your safety is our top priority.

Sincerely,
Roanoke Chowan Public Housing Authority Management
Maintenance & Operations Team